Patient Information

After Hours Clinic

The STAR Family Health Team offers an After Hours Clinic from Monday-Thursday from 5:00-8:00 p.m., and Saturday from 9:00 a.m.-12:00p.m. The After Hours Clinic rotates between our three clinic sites and is by appointment only for urgent problems that arise after 4:00 p.m. that day and cannot wait until the following day. Please call your doctor's office for clinic information.


Call the Telephone Health Advisory Service at 1.866.553.7205 to speak to a registered nurse.

If you have a true emergency, please go to the closest Emergency Department.

If you are in a life threatening situation call 911.


Health Cards

Please bring your health card to every visit. It is the patient's responsibility to carry a valid health card. If a patient needs to renew their health card, Service Ontario is located at 5 Huron Street in Stratford, behind the Court House. No appointment is needed, but ID is required for each renewal. Please visit the Service Ontario Website for more information.

Patients will be charged for their clinic visit if they have been informed once by our front staff about an expired health card.

Patient Responsibility

To better serve your health needs, it is important to keep all your personal information current in our records. Please inform reception of any changes to your address, home, work and/or cell phone number(s), and pharmacy you use for your prescription needs.

If you have made an appointment to see your physician or nurse practitioner about your arm/shoulder, we would appreciate you wearing or bringing in a tank top to change into. Also, if your appointment is about your leg/hip/knee, please wear or bring in a pair of shorts to change into for these examinations. This will assist the clinician in providing a thorough assessment of the problem.


Use of Allied Health Professionals

The STAR Family Health Team offers services from a variety of allied health professionals, these include Nurse Practitioners, Pharmacists, Dietitians, and Mental Health Providers.

If you would like to make an appointment with one of our Dietitians or Mental Health Providers, please speak with your doctor for a referral or you may call Amanda at 519.655.2322. For an appointment with our Nurse Practitioners please call your doctor's office.


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