Frequently Asked Questions


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What is a Family Health Team?
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A Family Health Team (FHT) is an approach to primary health care that brings together different health care providers to co-ordinate the highest possible quality of care for you - the patient. Our team consists of doctors, nurses, nurse practitioners and other health care professionals who work collaboratively, each utilizing their experience and skills within the clinic to provide you with the very best and most up-to-date care, when you need it.

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How will the FHT benefit me?
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The services focus on primary health care including disease prevention, health promotion and disease management.

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Will I still get to see my doctor if he or she joins a Family Health Team?
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Yes. Family Health Teams are a group approach to health care where your doctor will be able to focus on your complex medical problems but you'll have access to different health care professionals according to your needs.

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Are there after hours clinics?
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Yes. After hours clinics are held on weekday evenings and some weekends. After hours clinics are available by appointment only for rostered patients. Information regarding after hour clinics is available by calling the office after hours. 

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Will I always see my family physician at my appointments?
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Not necessarily. Sometimes you may see another member of our interdisciplinary team such as a nurse practitioner.

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How do I cancel an appointment?
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Please contact the office where you scheduled your appointment.

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What Does a Nurse Practitioner do?
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A nurse practitioner provides care to patients of all ages with a focus on preventing disease, promoting good health and curing illness. We are part of your health care team. We play an important role in helping you to maintain a healthy, active lifestyle, and to understand and/or treat your illness. We also work with your community to promte good health and prevent disease. As a member of your health care team, we offer a variety of health care services including the ability to: 

  • diagnose and treat illness and/or injuries,
  • perform physical check-ups, 
  • order and interpret diagnostic tests, 
  • write prescriptions, 
  • provide counselling and education, 
  • provide supportive care through illness, 
  • provide treatments and/or procedures, and 
  • make referrals to family physicians, specialists and other health professionals 

Nurse Practitioners' Association of Ontario 

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How do I sign up for one of the programs?
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In order to sign up for a program, please visit our Programs and Services page and register online.